M.I
This was by far the worst shopping experience I’ve had. Before buying, I clearly stated my requirements: the phone must support AR. In reality, AR did not work, and the phone was not compatible with my carrier, making 4G and 5G completely unusable. When I went back to the shop, I was given misleading excuses like “AR will work if you download an app” and “just insert the SIM properly.” None of these worked. After contacting my carrier, I discovered the truth: the phone was simply never compatible from the start. In other words, the shop ignored my requirements and sold me an unsuitable device. I wasted a huge amount of time troubleshooting, adjusting settings, and making inquiries—all for nothing. When I finally asked for a return or exchange, I was coldly refused because “more than a week had passed.” No cancellation or return policy had ever been explained at the time of purchase. This shop completely failed in honesty and responsibility. I am extremely disappointed and will never shop here again.