Upnext Wireless

This was by far the worst shopping experience I’ve had. Before buying, I clearly stated my requirements: the phone must support AR. In reality, AR did not work, and the phone was not compatible with my carrier, making 4G and 5G completely unusable. When I went back to the shop, I was given misleading excuses like “AR will work if you download an app” and “just insert the SIM properly.” None of these worked. After contacting my carrier, I discovered the truth: the phone was simply never compatible from the start. In other words, the shop ignored my requirements and sold me an unsuitable device. I wasted a huge amount of time troubleshooting, adjusting settings, and making inquiries—all for nothing. When I finally asked for a return or exchange, I was coldly refused because “more than a week had passed.” No cancellation or return policy had ever been explained at the time of purchase. This shop completely failed in honesty and responsibility. I am extremely disappointed and will never shop here again.

Customer Service: EXCELLENT! CEO Winson Yu helped me figure out how to pay both my parents' lapsed pre-paid phone plans. My mom used a flip phone and my dad had an Android phone. Then, when my mom died just 2 days after renewing her 2-year plan, he was able to get me a refund. He is so good-natured and patient, I am truly thankful for Winson. Repairs: My Dad's phone charging port was irreparable so Winson recommended a durable CAT phone. The price was great, the size was similar to my dad's old phone, and it is just what he needed because he's tough on cellphones. Winson even helped transfer my dad's contacts and media to his new phone. It was so fast! At a time when civility and customer service are endangered, Winson at UpNext Wireless is a treasure, offering both value and service.