Capitol Mechanical Appliance

The technician reached out an hour into my appointment window and we discussed that I live on base and how to get base access. Chris said he was in town and headed my way. 2 and a half hours into my appointment window I called him for a status update and he acted like he had sent me a text message. 15 minutes later I got a text that he wasn't coming because he didn't go onto the bases. I understand some folks don't come on bases and would have been ok if he had been up front about that. However ghosting me for hours rather than stating up front that he wasn't coming is unprofessional and a waste of my time. I recommend reaching out during business hours to verify they're willing to service your area

I strongly discourage anyone from hiring this individual/company for repairs of any kind. I hired him to repair the ice maker of my refrigerator. He claimed that the only way to repair the ice maker was to replace the entire door of the refrigerator. This seemed ludicrous, but I needed it repaired immediately and he was available. I paid him $1,680 on 14 July 2025. At that time, he acted like he was going to return within a few days to complete the repair. It is now more than three months later and he never returned with the part to complete the repair. I requested a refund from him after 6 weeks, which he refused to provide. He made contradictory statements through text message first stating that the part was ordered and was being ground shipped. At that time, I asked whether it was backordered, and he told me that it was not. 5 weeks later after he never followed up or returned, I again inquired about the status of the repair, and his story completely changed and said that the part never shipped but was back ordered. He is dishonest and takes the money, but does not complete the job. His website states that he has a license, but his license number is missing. He is violating the Federal Trade Commission rules by refusing to cancel any purchase after 30 days for a part that does not ship. Please bring your business elsewhere. I would not want this to happen to anyone else.

We contacted Capitol Mechanical Repair to fix our refrigerator. Chris initially said he could come out the same day but later called back saying his technician wasn’t answering. He then offered to come himself but suddenly mentioned there would be an after-hours fee of $250, which was never brought up in the earlier call — despite the company claiming to be a 24-hour service. When we politely told him we’d look for someone else, his tone immediately changed and he became rude and dismissive, ending the call with a sarcastic “okay, bye bye.” Very unprofessional communication and misleading business practices. We would not recommend this company based on how we were treated.