Sal's Heating & Cooling, Plumbing & Sewer

Furnace stopped working mid morning and they were able to schedule a technician to come out same day (hector was SO great!!), he was able to troubleshoot our issue quickly and efficiently. I was very pleased with the expertise and swiftness of response & action and although we needed a new furnace, I felt all of my questions were answered, discounts were applied where applicable, and it was a fair deal. Very satisfied with my experience and will request hector moving forward.

Today is Tuesday. Last Wednesday woke up in the wee hours to no heat. Long story short, called during regular hours, tech came out, fixed the problem. He asked some questions that I answered honestly. My furnace was on borrowed time as was my water heater (that I knew). He gave me a quote for both to which I agreed. Today, lead tech calls me at 8:30 AM, arrives at 9:15. We go through everything. Not sure when the other 3 techs showed up, but they were done and gone by 1:45. All were respectful of me and my property, and they explained it all to me and answered all my questions. Yeah, I am very happy! I did business with them when it was just Falls Heating and Cooling and I will continue to use them now that they are Sal's. I do recommend them and will do so to anyone who asks or who tells me of needing someone that does what they do. I'm a boomer. I've dealt with a lot of companies that do the same stuff. I will stay with Sal's.

My technician was Mark Capitoni, he phoned to let me know his ETA, my appointment time was between 3-5pm and Mark arrived around 3:15, which I was happy with not having to wait an hour or close to the scheduled appointment time. My gas furnace couldn't be repaired, so I had to buy a new one. Mark was pleasant and very personable; he patiently took the time to make sure I understood exactly what equipment I needed and why to complete the job and informed me about the different financing options available as well as providing additional discounts that helped lower the total cost in getting the job done properly.

The salesman was nice, very polite. He promised he had emailed me an estimate for the replacement of my hot water heater, but it was really just a short message about visiting the place. There was not a single bit of the information I needed and not a single number related to the $2500 estimate he showed me on his tablet. He did tell me Sal's was no local company but a corporation out of Texas. I also knew from my own research that his estimate contained many upcharges and is possibly the reason why I didn't get a written record of things I didn't need. Theirs was the highest estimate of many. I decided to use a local company.