Sears Appliance Repair

My Service Technician arrived promptly and was quick and efficient with his diagnosis

The person who did the work was fine. The AI phone system is the worst. I will not use again because of that

Just the facts! 1)I was asked to pay up front for parts and some of labor, which I didn't process how unusual that was until the tech left. I get paying for the parts, but not the labor until the job is complete. 2)I scheduled it for 7/7, but the tech put it in for 7/1 when I told him I'd be out of town. After I rescheduled, we got a confirmation email, but a a no call no show for that day and was forced to reschedule two days later. On 7/9 we got another no call no show with a forced rescheduling for the next day. Tech showed up with no heads up call, and then I get a message while I'm in the shower of a "sorry we missed you!". Luckily I r... Read full review

Jonathan was absolutely fantastic and diagnosing and fixing the issue with our washer. My wife has never been happier.

I was given an honest assessment of my washer & dryers status - including response that the washer part is almost as expensive as gtg a new Whirlpool front loading washer.

Terrance did a great job when here today repairing our refrigerator. He is a very knowledgeable, professional man.

Daniel was very through and explain everything was was going on with the dishwasher. He is very knowledgeable and knew what he was doing. I would like to get him for any of my appliances repairs, had the best experience.

Our MayTag washer stopped working. We set up an diagnostic appointment with Sears. Their tech came out (older man), took a look (15min), and told us the capacitor was shot. He quoted us $570 to replace (labor + material), but said the washer was also leaking and would likely need to be replaced within the year. My roommate and I took that to mean it was totalled, and were ready to replace the entire $800 3-year old washer and buy another for similar price. Diagnostic visit cost $120. However, after hauling the washer out to the garage, my roommate and I took a look ourselves and realized the capacitor itself was causing the leak. So, we boug... Read full review