ARS / Rescue Rooter

I have been a customer of ARS for at least 10 years. Got my heating and air conditioning system from them. Always had the yearly maintenance plan. They came out in November to “service” it for the winter and the tech(which I think they are actually sales) said I needed 2 parts. I told the guy that I would get back to them after I spoke to a friend. I ended up thinking that I would get the parts and I called to make an appointment. No one called me back, I called again and finally I got someone to talk to me and they said that someone will call me back. Well no one ever did. I called another company and they came out right away, said I don’t need the parts so I went with them and got a maintenance agreement with them. I emailed them to cancel my contract. Still no reply. Last week, I got an email saying that they are taking the $300 out of my account. I called right away, and the guy said he would call me back on Monday so I could speak to someone. Still nothing, had to put a stop payment on it and that cost me $30. And still I have not gotten any response. The most horrendous customer service. I would never recommend them again.

We recently had three boilers replaced by ARS Rescue Rooter, and overall, the experience was very positive. We signed the paperwork on Tuesday, and by Wednesday night all three units in our building had heat. That alone speaks volumes. The turnaround was fast, efficient, and well-coordinated. The installation team—Mikey, Matt, Derek, and Rich was absolutely outstanding. They were professional, knowledgeable, friendly, and clearly took pride in their work. The job was done cleanly, everything looked great, and the worksite was left spotless. They took the time to explain how the thermostats worked and made sure we felt comfortable before wrapping up. You could tell they cared about doing the job right. Jeff, who served as our inspector/technician, was also excellent, thorough, clear, and professional throughout the process. Now, full transparency: they are expensive. There’s no sugarcoating that. We may have paid a premium, and it’s fair to say they’re not the budget option. That said, what we got in return was speed, professionalism, quality workmanship, and peace of mind. The job was done quickly, done right, and done without cutting corners. If you’re looking for the cheapest option, this may not be it. But if you want a professional team that shows up, communicates well, respects your property, and delivers results fast—ARS Rescue Rooter absolutely delivers. Strong work from a great crew.

Ars was able to come out and diagnose the issue with my furnace. Unfortunately that called for installing a brand new unit. They were able to give me a very fair price and were out the next day for the install. The crew arrived in the time window that was agreed upon, completed the job in a very timely neat manner. After install I noticed the crew had forgotten to seal up one side of the return duct to the furnace. Ars was very responsive and had a technician out to correct the issue. Bottom line I am pleased with my experience with Ars.

I am so glad I chose ARS. My furnace went right before the new year and they were able to come out the same day I called. I got my furnace the next day. Brendan came out and was super helpful. He helped me get the right financing for me and didn't rush me to make a choice he guided me on what steps to take and gave me options of furnaces to choose from. He made it simple and easy. The crew that came out to change the furnace wasted no time, they were very respectful and punctual. This company definitely has people who know what they are doing. I highly recommend.