Utah Water Systems

Watch out for this company… Utah water systems knocked on our door and sold us on their business model where they allow you to use one of their water softeners for a month free of charge in hopes that you’ll like it enough to just buy it after the month is over. We did this and the experience was great up until this point and the soft water was awesome. However, after the month, we were deciding between Utah Water and a competitor and ultimately went with the competitor. The salesman was obviously not happy about this and told me he had scheduled me for an uninstall on a certain day and time and told me I was all good to go. When the time came, nobody showed up. I called the office and they said there was no record of me on the schedule. This caused scheduling issues for myself and the competitor we went with which was frustrating. Also, the guy that came to uninstall the softener was very unprofessional. He came over an hour late and when I opened the door, he didn’t greet me with his name or the company name. He just walked right past me into my house without saying anything. I had to ask him to make sure he was with Utah Water Systems. Overall, it was a good experience turned bad when they didn’t get their way.

Utah Water Systems is filled with some very honest and good people. Seriously, every person we interacted with just seems so genuine. Agbor and John were very sincere and honest in the way they communicated with us, and we feel good about giving them our business! I'm not saying there aren't honest people working for other local water system companies, but at least for our experience I highly recommend them. Living in Eagle Mountain, the water softener made a noticeable difference and we decided to upgrade from the trial version.