Culligan of Salt Lake City

Although I never went forward with Culligan's services, I wanted to take the time to mention how stellar their customer service is. My boyfriend and I have been wanting a water softener for some time. We reached out back in April only for some unexpected financial situations to cause a few delays. Our salesperson and I had a couple blips in communication and some misunderstanding. Larry the manager directly called me to clear up the air and provide intricate details and took the time to explain everything for us to conclude that we would not install given the layout of my rental restricting the potential to have a full softening effect (it would only soften the hot water based on the water heater set up). He was personable and an expert in the subject; His priority was made clear that he wanted to ensure I got what I wanted and that he would be very transparent and realistic on whether Culligan could achieve it. I'm a bit bummed about it, but it's great having someone like Larry who carries integrity in his work over a sell. Courtney, I assume works an administrative position, was the one to reach out to me following up about our decision. When I told her about my scenario, she was so quick to follow up and have Larry address the situation. She's incredibly kind and polite, and I hope she gets plenty of accolades at her role! Overall, A+ even without the services, hopefully in the future if I somehow ever become a homeowner.

I was extremely impressed with the Culligan team! After submitting an online request, I promptly received a call from Courtny, who addressed my immediate questions and confirmed my availability to meet with their sales representative. Later that week, Nick texted me to let me know he was on his way, and he arrived right on time. Nick’s guidance and professionalism were exceptional. He educated me about water quality in my neighborhood and the Culligan systems available for homes. Based on his recommendation, I purchased an upgraded system that won't require annual filter replacements and will last over a decade without maintenance. A few days later, Zack arrived to install my new Culligan system. Zach arrived on time and was friendly and personable. Zack did a great job installing the new system and cleaning up afterward. I’m excited to enjoy cleaner water throughout my home, and I won’t hesitate to recommend Culligan to my friends and family. Thank you!

We were very impressed with both the customer service and the equipment we purchased. The Culligan staff were very responsive when I called to set up an estimate--they were at our home within 3 days--and even more responsive with the installation. The equipment was installed at our home the very next day after the estimate. The technician arrived right at his scheduled time, was very courteous and thorough, and did a great job explaining all of the equipment. I appreciated the fact that we did not get a hard upsell on the most expensive equipment--the sales rep tested our water, talked to us about our water usage, and recommended the basic system which more than suits our needs. The water softener has worked flawlessly since its installation and I have no doubt we will get great service if we ever have a problem. Overall an outstanding experience and I highly recommend.