Total Comfort Heating, Air Conditioning & Plumbing

We had an emergency at our home. My 16 year old blind Yorkie fell through a vent. We called every HVAC business in our area and none of them answered during the time listed for 24 hour emergency service. Well, Total Comfort did and we are so grateful. I explained to Deidra what occurred over the phone and she was amazing. She was able to get someone out fast. Andy Garcia is an angel. He was able to rescue my dog. She was stuck and could not get out she’s completely blind. He was so caring and gentle with her. He was very professional and kind. I can’t thank Total Comfort enough especially, Andy and Deidra. God Bless you. 🙏🏽🩷

Unresponsive no-shows twice in 2 days. I sat home waiting for a total 10 hours over two days and no one ever came. When a tech came on the third try, he offered to “clean the hot water burner assembly” for $450 “in case that might be the problem”. When I asked “what if that doesn’t fix it?”, tech said “i don’t know, I would have to ask my boss”. I told him I was “not going to pay him $450 for a maybe”. Complete train wreck. Total Comfort called back, offered to set up a 4th appointment. I described what happened. They said they would talk to the “DM” and call me right back. They never called back. Update: Total Comfort read this review an... Read full review

The serviceman today was excellent. He gave excellent service and was cordial and professional. However, the company was supposed to add an anti microbial light in the unit during installation, I paid for that, and the serviceman informed me that no light was installed. My unit is in the crawlspace of the house and I cannot access itself myself and asked that full pictures of the install be sent to me once completed and that was never done. Again, I am very pleased with the serviceman that came today to check the unit but I am overall dissatisfied with the company and their lack in fulfilling installation contracts.