Debra Ashe
Do NOT use this business to repair your Fireplace or chimney. They are HORRIBLE. I am a 70 year-old woman, and they took advantage of that. First, the technician came out to my house one hour later than was scheduled. I had to call to see if he was still coming. He was extremely rude. He did not dust out the gas fireplace. He did not clean out the gas lines. He did nothing but take the glass off, lay in the floor, hit the button a few times to try to light it, look at his phone, and then put the glass back on and told me it needed a part. Then charged me well over $300. FOR NOTHING. I told him to order the part and to contact me. Two weeks later, nothing. Long story short…. me and my family called them at least 12 times during the next month. Everyone answering the phone every single time said the same thing.. “ don’t know if the part is ordered, but we will contact the technician and let you know.” They NEVER called me back. I was SCAMMED by this company. Something like that just hits different when you’re older.