TN Chimney of Knoxville LLC

Do NOT use this business to repair your Fireplace or chimney. They are HORRIBLE. I am a 70 year-old woman, and they took advantage of that. First, the technician came out to my house one hour later than was scheduled. I had to call to see if he was still coming. He was extremely rude. He did not dust out the gas fireplace. He did not clean out the gas lines. He did nothing but take the glass off, lay in the floor, hit the button a few times to try to light it, look at his phone, and then put the glass back on and told me it needed a part. Then charged me well over $300. FOR NOTHING. I told him to order the part and to contact me. Two weeks later, nothing. Long story short…. me and my family called them at least 12 times during the next month. Everyone answering the phone every single time said the same thing.. “ don’t know if the part is ordered, but we will contact the technician and let you know.” They NEVER called me back. I was SCAMMED by this company. Something like that just hits different when you’re older.

We’ve used our fireplace for 11 plus years now and were overdue for some repair work to the outside and inside. After checking around with a few other outfits, it was apparent that this company had the most experience and knowledge for the project. It was a big expense for us and I now know why after watching the crew work for so long. We’re definitely glad we went with Tn chimney and plan to see them again for our daughters home remodel. All the best!

Updated: After posting my review, the company promptly called me and came to remove my old wood stove from my property! The following is my edited review: The work and workers in the actual project were wonderful. They both stayed until after 7 PM to make sure the job was completed in one day due to some Hurricane Helene supply delays. Our previous stove was a very hefty wood slammer that had stopped working and wasn’t up to code. Our project required a cleaning of the interior of our chimney due to the previous wood slammer. We had to get a liner installed and get a new cap put on because ours was very cracked and damaged. During really bad storms, there is some rattling but no leaks. New flashing was also installed. We have been using the stove for almost two months. We got the Buck Stove 81. It does a great job heating the downstairs. If we really pack it and have the fan going, the majority of our upstairs is toasty warm as well. Would have been five stars if not for the lack of communication after the job was completed.