Archie's Stone & Fireplace offers oven repair, and wood fireplace repair in Knoxville.
Archie's Stone & Fireplace offers oven repair, and wood fireplace repair in Knoxville.
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4 public reviews
DO NOT USE! After setting up a fireplace maintenance appointment online through their website, I was informed that I would receive verification before they arrived. On the day of the appointment I called them to verify (as I had not heard from them) and was told the earliest appointment they had was twelve days later. Unbelievably unreliable!
I've have a gas fire place that hasn't been used years and my tenant wanted to use it around Christmas time so I called company to come out to clean and service it. They couldn't get the pilot to stay lit and told me I would need a whole new unit because of many things. Someone recommended Archie's so I booked service call. They had it going within 30 minutes and told me the fireplace unit was in good shape, it just needed a little tender loving care with some adjustments.. They know what they are doing so I highly recommend them. Archie's saved me a lot of money and I'm very grateful.
Asked for a quote for a new glass shield and for a brand new fireplace. Had Dwaine the sales guy come and take measurements. Called after 2 weeks to see what is the quote. Was told that they didn’t do it yet. Haven’t heard from them since. (It has been more than a month and a half. Horrible customer service! Do not recommend.
In September of 2023 we had Archie’s install a ventless propane set fast forward to fall of 2025 the fireplace was turning off due to 1 of the On/Off switches going bad in the wall. Archie’s fixed the issue they are honest trustworthy and stand behind their work. 10 outta 10 highly recommend them! David and Mike were top notch. Nikki in the office was great! In addition David also took a minute after the job was done to say a prayer for my wife and our baby girl that’s due in a month that was probably the best part of all. Will definitely do all future fireplace business with Archie’s best fireplace company in Knoxville hands down!
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