Stellar Plumbing, Drains and Water Heaters

Having to replace a water heater is never fun. From the start, this company communicated effectively and sent out a tech to inspect the issue. Gus, was very detail oriented and I appreciated that he explained things thoroughly. While their quote was not the cheapest, I felt confident that they would do the work right and they have a great warranty too! Day of installation, again, communication from the entire team was fantastic and everything went smoothly. Gus did an amazing job and I would highly recommend this company for any plumbing issues. I will definitely use them if a plumbing need arises. You get what you pay for, and this case it was excellent customer service and a smooth process to get a new water heater installed properly.

They tried to say I had a broken sewer and wanted to dig up my yard and charge me $18500 for a full sewer line replacement. I have a warrenty for the sewer and water line I'd gotten through the village of Streamwood so I contacted them and they sent out another plumber (Center Gaurd Plumbing) to inspect the line. They cleared the blockage and revealed that Stellar didn't even map out the sewer line properly. When I brought these finding to Stellar they said that the plumber that came after didn't do a good job and that stellars efforts initially made it easier for the next guy to completely clear the line. Lol. So by that logic if their guy just stayed working at the clog he made (cause it wasn't backing up befor he meddle with it) they would have been able to clear it. I assume they gave up becuase they saw a way to make an easy $9k-18500. And I say that because the whole time this is happening Carlos was trying to sell me financing not realizing my warrenty would cover the cost of any and all repairs. Just really disappointing as the work they did was pricey but still adequate, I didn't mind paying extra if the job is done right but I do cross a line when you try to pull one over on me. Stellars guy didn't even map my sewer line out correctly if I had needed to use them they would have been poking holes in my yard like a geek squad installer trying to mount a TV on my wall. I thought this was a professional outfit but they couldn't even honor a partial refund when I called them out on them not finishing the job. At the end of the day it's just money I can make more but man I'd hate to have someone else pull a loan on something they don't need to.