JM Mechanical Heating & Cooling

Don't hold up their end on extended warranty. Dont waste your money or time. Find a more reliable company. Service has went down hill over the past year. We have been a loyal customer since 2020, but can no longer take the treatment with the horrible customer service from the owner and vice president. The only one that seem to care about the customers is the receptionist, however, there is nothing that she can do for the issues that we are having.She just relays the message. Owner and VP dont reach back out or respond to calls or emails. They(VP) have cancelled on two no heat orders day of service, telling me to us another provider as they have no one that can work on the Equipment that they installed. We have an extended warranty and now having to pay out of pocket for work that should be covered under our extended warranty we paid for. The first time VP said they would help make it right and got the run around for sometime and then never heard anything back, tried calling several times leaving voicemails and nothing. The first time back in May 2025 we had No heat day of appointments they called and said sorry we have no one to service your equipment, please reach out two one of these two companies they will over warranty work, ended up paying $503 Over the summer they came out and did a tune up one the Equipment back to fall had November no heat morning of the appointment they call me at 9 am saying that they have no one to service my equipment the person quit on Friday and I need to call one of these 2 companies to get service done. Now out of pocket another $150. I have written to Brandon and Josh both serval time on same email and haven't heard anything from either. Now its December and I am without heat again, have called email receptionist has put in request for me to receive calls and nothing. Don't waste your time or money with this company his F.A.R.E standard is nothing but a joke. No customer support.

JM Mechanical Review: Disappointing Management Overshadows Polite Staff My Experience with JM Mechanical’s Service and Support After several weeks without air conditioning during the height of summer, I am compelled to share my experience with JM Mechanical in hopes of helping others make informed decisions. Customer Service and Technicians Polite and Professional JM Mechanical’s customer service representative and technicians were consistently courteous and understanding. Whenever I contacted them, they listened patiently, treated me with respect, and did their best to address my questions. Their professionalism throughout my ordeal was one of the few positive aspects of this experience. Management: Indifference and Poor Communication A Disappointing Contradiction Unfortunately, the same cannot be said for management. After waiting over four weeks for my air conditioning to be repaired, I reached out to the service manager, Brandon, hoping for insight and empathy. I asked Brandon what he would do if in my position, having been without air conditioning for weeks. His response was simply that he would call another company. This left me feeling undervalued as a customer and raised concerns about his confidence in the business he represents. Lack of Empathy and Clarity Twice during my wait, I inquired about the possibility of receiving a loaner unit. On both occasions, I was told the loaners were currently being used by other clients. However, Brandon later stated that they do not provide loaners at all, as it would mean spending excessive time delivering them. This contradiction only added to my frustration and made me question the company’s commitment to supporting its customers during emergencies. Communication Failure Once the repairs were finally completed, I paid the bill and asked to speak with Brandon about how to best maintain my system going forward. He never returned my call. Throughout the process, there were missed opportunities for proactive communication and follow-up, leaving me feeling isolated and unheard. Maintenance Plan and Warranty Issues Lack of Follow-Up When I purchased my system 2.5 years ago, a two-year maintenance plan was included. However, I never received any reminders or follow-up from JM Mechanical regarding scheduled maintenance. When my plan expired, I was not notified. Subsequently, during this recent issue, I was told that my warranty was void because I had not used JM Mechanical for the recommended maintenance. This was especially upsetting, as I had been diligent about changing the filter and assumed my investment was protected. Final Thoughts and Recommendations JM Mechanical’s courteous staff are unfortunately overshadowed by indifferent management and an overall lack of empathy. The lack of clear communication, contradictory statements about loaner units, and absence of reminders for maintenance plans create a frustrating experience for customers. If you choose JM Mechanical, I strongly recommend that you read every line of your agreement and ensure all required maintenance is performed exactly as outlined—otherwise, you risk losing your warranty and being treated with little respect by management. I am extremely disappointed in how my concerns were handled. I paid a significant amount for my system and expected better support and care. Let my experience serve as a cautionary tale for others considering JM Mechanical.