Margie Torres
Paid $190 to get a ring fixed. The stones came off the first day. They said they do not offer any type of warranty because they glued it. Not even six hours. I sent it to be fixed through JCPenney in Avon.
Jewel Craft Inc. offers jewelry repair in Erlanger.
Jewel Craft Inc. offers jewelry repair in Erlanger.
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3 public reviews
Paid $190 to get a ring fixed. The stones came off the first day. They said they do not offer any type of warranty because they glued it. Not even six hours. I sent it to be fixed through JCPenney in Avon.
Go someplace else! I had gotten my ring resized through a warranty company and they botched the resizing, and It spent 3 weeks getting repaired for it only to have been stretched and filed out thin and unevenly and wasn’t the right size. During the 3 weeks they would not respond to emails regarding the repair and any updates, when the ring was “repaired” and shipped back out they didn’t provide a shipping number and once again did not respond when I reached out for one, and had to get it from the warrant company. This repair shop is generally unprofessional between no updates, lack of skill actually doing the job they are doing and time.
I ordered a ring from a retailer and they used this manufacturer. It came in a quarter size too large (4.5, not sure if they have mandrels that read large, I got mine off of Amazon so I'm not sure if it's standard). I requested a repair from the retailer and they had me send it back here. It came in the correct size (4.25)! I put a post it note saying what size I wanted on the small jewelry box holding the ring as well as the order slip enclosed in the larger box as instructed by the retailer. I was really worried and even bought insurance because of the bad reviews of rings being sized wrong, lost, or damaged by this manufacturer, but it worked out for me... whew!