Computer Repair of Des Moines

My boyfriend came in to get his PC repaired as every single game he would attempt to play would crash. This store was so quick and had amazing customer service. When I tell you this PC crashed EVERY. SINGLE. TIME. he tried to playing ANYTHING, I mean it. The kicker was, that everything was fully upgraded and it still wouldn’t work. This amazing team figured it out in a day. If you ever have any needs electronic wise, this is the place to go!

I wish that I didn’t feel this way about this place now. They helped my desktop PC when it faced issues on Christmas Eve quite a few years back. However recently, I had to take the same desktop PC back due to it only ever loading up in BIOS with a “Please enter setup to recover BIOS setting. After setting up Intel(R) Optane Memory or the RAID configuration was built, SATA Mode Selection must be changed to RAID mode to avoid unknoun issues. Press F1 to Run SETUP” failure and trying to look it up on my own. Went back three times for the same problem because on their end they couldn’t replicate the error after they forced it out of BIOS. Thankfully, only paid the one time as the first time didn’t fix the issue. On the third attempt, brought my USB devices for them to use them individually to try and replicate the issue. One thing found was my keyboard was causing a certain error where it would also say I had two mice and three keyboards hooked up. Even without, it still errored into BIOS for me. Was taught how to bypass BIOS and turn off BIOS triggering altogether. But, they were not able to fix the issue that was triggering BIOS in general. Left unsatisfied without a true outcome and was told they would have to start replacing parts/I should start with replacing the motherboard/I should consider a brand new build, just to see if maybe the error would stop. Having no resolution was disappointing, especially with what I found out later. I went somewhere else to have my laptop fixed at a super reasonable price, also discussed the issue with my desktop. They told me to try uninstalling my keyboard/mice drivers which I hadn’t thought of before and wasn’t suggested by Computer Repair of Des Moines. It did not work but I appreciated the idea. Eventually, looked up the error again, adding the multiple mice and keyboard issue, and found a Reddit post rather quickly about people with the same issue. Was instructed to change the watch (CMOS) battery in my desktop PC as a dead one can trigger the error. After replacing, my desktop PC works as fine as it did before the issue, no multiple mice/keyboard problems either. I’m very disheartened that after spending as much as I did at this place, they couldn’t take a moment like I had to look it up on their end when all it was was a dead watch battery. Then to be suggested to spend even more money on parts that they didn’t even know would fix the issue. Fixed my desktop by myself, please save your money and try looking up resources on your own first as I will be trying harder next time I have PC/Laptop issues. The stars are due to my disappointment in service that expensive, but not 1 star because the people were very polite to me. Sorry guys, I won’t be coming back. EDIT: Company’s response as I believe editing a review can delete responses. “Hi Sydney, Thank you for taking the time to share your experience. We truly value your feedback. We're very sorry to hear that you left feeling disappointed after trusting us again with your PC. During diagnostics, the problem presented intermittently. The system booted normally several times in our shop, which made pinpointing the root cause more difficult. We did test and replace the CMOS battery at one point, but the issue still resurfaced, leading us to believe it could be related to a larger hardware concern. We're glad you were eventually able to find a resolution, and we appreciate you acknowledging the politeness and effort from our team. While the outcome wasn't what any of us hoped for, we'll take your comments to heart and continue working to improve our diagnostic processes. We wish you the best with your system and hope you'll consider us again in the future.” Since I cannot reply to a response, I want to say thank you for your cordial message. I apologize, I am not sure what would be the reason for your CMOS replacement to not have worked for my PC. But, I had no issues after my replacement of the watch battery. Everyone was truly kind and nice to me, I’m sorry my feelings about the service is so low. Realizing 2 ⭐️s is harsh.