Apple Ala Moana

Here’s a polished and professional version of your complaint that still keeps your message strong and clear: ⸻ Subject: Customer Service Complaint – Ala Moana Apple Store ATTENTION YANa I am writing to express my disappointment regarding the customer service I recently experienced at the Apple Store in Ala Moana. As a long-time Apple customer with active AppleCare coverage, I expected a certain level of professionalism and support. Unfortunately, my experience fell far below those expectations. Prior to visiting the store, I contacted customer service and was advised to come in for assistance. However, upon arriving, I was immediately discouraged by the demeanor of the staff member at the front. She appeared disengaged and unapproachable, which created an uncomfortable environment for customers seeking help. Customer service is often the first impression of a company, and in this case, it was very disappointing. What stood out the most was that during our interaction, the staff member even agreed with my frustration and suggested that I consider switching from iOS to Android. This was surprising and concerning, especially coming from a representative of Apple. As someone who has been loyal to the Apple brand, this experience was disheartening. I hope this feedback is taken seriously and used to improve the level of service at your Ala Moana location.

Outstanding Experience at Ala Moana Apple Store – February 1, 2026 Dear Apple Store Management, I am writing to share a very positive experience I had at the Ala Moana Apple Store on the morning of February 1, 2026. Earlier that day, I purchased an iPhone 17, a 13-inch iPad Pro, and AirPods online as a gift for my wife. I arrived at the Ala Moana Apple Store at approximately 11:30 AM and was greeted by Kelson, who was extremely friendly, professional, and courteous. From the moment we met, his positive attitude and genuine willingness to help made the experience refreshing and enjoyable. Within minutes, Kelson had my items brought out, and I was then introduced to ZHE, who was equally friendly, helpful, and professional. ZHE assisted with setting up the iPhone to the point where I needed to visit T-Mobile to complete the carrier switch. After completing that step, I returned to the store, where Tonatiuh and Chris finished the setup process efficiently and with great care. Every team member I interacted with was attentive, knowledgeable, and welcoming. The entire process was smooth, well-coordinated, and stress-free. Most importantly, the staff ensured everything was handled correctly so that these gifts were ready for my wife exactly as intended. This experience was truly night and day compared to my visit to the Kahala Apple Store the previous day. The Ala Moana team demonstrated what exceptional customer service should look like — clear communication, professionalism, and genuine care for the customer’s experience. Please extend my sincere thanks to Kelson, ZHE, Tonatiuh, and Chris for making this such a positive and memorable visit. Because of them, I will absolutely choose the Ala Moana Apple Store for future purchases and support. Sincerely, Anthony

Today I brought my mom into the Ala Moana Apple Store to upgrade her very outdated iPad Pro (3rd gen). She was more than ready for something new and shiny, and the experience exceeded our expectations. Phyo Phyo was absolutely wonderful. She was friendly, patient, and genuinely warm—and this was close to closing time, which made her kindness and attentiveness even more impressive. She never rushed us and made us feel truly valued and appreciated. She walked us through the different iPad options, helped us understand the features, and secured a trade-in value for my mom’s old device. We did run into a small hiccup during the trade-in process, but this is where the Apple team really shined. Phyo Phyo immediately pulled in additional support, including several technicians and Tyler, a senior manager. They worked together seamlessly, troubleshooting the issue efficiently and professionally until everything was resolved. What really stood out was how often other staff members checked in on us as well—asking if we needed water, had questions, or needed anything at all. That level of attentiveness made the experience feel thoughtful and well-coordinated rather than transactional. We left feeling taken care of, confident in the purchase, and genuinely impressed by the teamwork and customer service. I would absolutely recommend Phyo Phyo and Tyler if you’re visiting this location—and honestly, the entire staff deserves recognition. This is exactly how customer service should be done. Highly recommend this Apple Store! 🍎✨

They have all the apple stuff you would ever need. If you want to spend some money this is your place. I ordered online in the morning and it was ready for pickup in the afternoon. My experience was great! No problems at all The staff gave exceptional customer service. He was knowledgeable, friendly and well informed about the product details. The transaction was so smooth it made me want to buy more apple products. Id suggest that you browse online and make your decision. Purchase online if you can. Going into the store to "try out" a product is you just goofing around. It's simply you was their time, of I work there if get fed up with bad behavior like that and probably wouldn't treat you well. There's a million videos and reviews online. Do your own research.