AAA Boulder

When I needed AAA the most, they left me stranded (60-year old woman), alone on a highway with my 85 pound ebike that had a flat rear tire miles away from my home. On 7/19/2025 at 6:36pm I called AAA roadside to tow my e-bike, insurance which I paid for since I purchased my e-bike about 6 years ago and at the agent request sent them an email with the e-bike specifications and price at that time. Every time I spoke to an agent since then I was assured that I had roadside assistance for my e-bike and that they would provide towing if it broke down. During that 30 minute call on a Saturday evening for the first time in years, the agent who said she spoke to her supervisor said I needed motorcycle insurance. I assured the agent I was told by every insurance agent that I had roadside coverage for my class 3 ebike. That agent then transferred me to another agent who said the same thing. They made no effort to help me, despite being a 10-year AAA member and never made a claim. However I did use roadside assistance for my 1998 vehicle. I was left walking my 85-pound ebike home for a couple hours at night and then a guy with a truck helped me for the last mile. The next morning I called membership but couldn’t connect to a live agent, so I called the insurance side of things. For the next half hour the agent said she’d do a review and then when she got back on the phone, she said her supervisor said to contact Roadside Assistance. The agent transferred me to another agent and she rudely hung up on me when I asked to speak to a supervisor. I called back again and finally spoke to a supervisor who said I needed motorcycle insurance. I questioned him why every agent I spoke to since I insured my e-bike assured me I was covered for roadside assistance and the first time I heard I needed motorcycle insurance was the evening before when I was stranded and needed help. He said to call back the insurance side of things, despite previously telling him that I just spent a good part of the morning speaking to them! AAA is a fragmented, unreliable and unethical company who will scam you for your money and then doesn’t provide the help you paid for when you need it. I felt like a disposable ping pong ball that they smacked around from one department to another and no one took responsibility to rectify the issue and provide me a refund for the years I paid to have my ebike insured for roadside assistance!! Ten years of being a AAA membership plus, auto and home insurance, paying tens and tens of thousands of dollars only to have no loyalty in return and in fact getting stranded in a great time of need for services I had been paying for! AAA is an unreliable, despicable company with fraudulent business practices when it comes to getting the help that I paid for!!!

About 15 years ago I went through AAA to buy a car and had a wonderful experience, so once I decided on a new car to buy, I figured I'd go through them again. I interacted with Rob almost exclusively by text, despite having left voicemails that I thought would warrant a phone discussion. Anyway, he found a car and we agreed on everything. Everything was great when I picked it up, though he noted that he didn't have the keys for the crossbars that came with the vehicle. He said he'd get them from the dealer and bring them to my house. Well, after asking him about it for ~6 weeks via text, he finally texted me back and said he was leaving AAA, but gave me the dealer's info. I'm still going back and forth with the dealer to get these, but just thought it was really crummy to leave me in the lurch like that. He had clearly checked out of his job already. It was disappointing to have this experience after having such a good experience previously. I'd use them again, but be warned - if you can't get the AAA broker on the phone, it may not be a good sign.