Norm's Plumbing, Heating and Supply, INC

Norm’s provides unmatched service that’s difficult to come by these days. Extremely friendly and dependable small business folks that I’d repeatedly give my business to. Being in unincorporated Boulder county, most other companies won’t even consider making the trip (yet some still advertise on their website…) My most recent experience with Norm’s was my third and consisted of a leaking water heater. Samantha and Ernie understood the urgency to get the problem resolved and performed the job after hours to have me up and running 24 hours after the problem began. They also came in 20% less than what I had been quoted. I had spoke with another local company before hearing back from Samantha as this was an emergency that I needed addressed ASAP. The other company took all my info and was supposed to call in the morning but straight up ghosted me. Norm’s really care about their customers and I hope they continue bringing this level of excellence for years to come.

Ernie and Samantha were awesome. It is hard to find experts in construction who both know their field and bring empathy and professionalism to the job. Our boiler went out Friday afternoon. Samantha returned my call, got Ernie in touch, and helped me trouble shoot through FaceTime. We ordered parts. They started work on Monday when it arrived. When we found that our boiler needed replacing, they gave us the best deal and squeezed us in to get it back working as soon as possible. When the weather turned cold this week, they came with electric heaters in case we needed them if they couldn’t finish in time. They did finish in time by staying late. This is a 3rd generation family company. And a pioneer family company. They truly care about their work. Refreshing to see!

Ernie of Norm's Plumbing is the consummate professional! He installed a replacement high efficiency hot water for me in the most efficient and timely manner. Ernie informed me that according to code I needed an expansion valve which I completely forgot about. He went out, got the part and finished the job quicker than I expected. I have used Norm's Plumbing in the past and it is my go to plumber for all my work. I highly recommend them.