A+ Auto Service - Summerville

Cannot say enough to how important customer service and relations and communication is with your mechanic and A+ auto is the absolute best! Whether you are going in for a tire rotation or oil change or something a little bit more invasive, you can trust them with your vehicle and they will take care of you like family! Gabe, the owner was absolutely amazing with helping figure out what our problem was with our car and taking his time to make sure that me and my family were safe when we drive! Ricky at the reception desk Is the absolute best at communicating and making sure that everybody knows what is needed and has all the details that you would absolutely need to know about your vehicle and service! If you need something done to your vehicle and you’re looking around for a auto service look no further give them a call. They will take care of you like you’re one of their own!

This was my third visit in a row to A+ Auto, and unfortunately it confirmed an ongoing pattern. This is not an isolated incident. Each time, the main issues have been poor communication and very slow timelines, even when I’ve schedule an appointment ahead of time. I dropped my car off the week of New Year’s and was told it wouldn’t be looked at until the following Tuesday due to the holiday, which I completely understood. Tuesday came and went with no update. I called Wednesday at the end of the day and was told they got busy but would look at it Thursday and have an update by Thursday afternoon. No one called Thursday. No one called Friday. I called again Monday morning and was told someone would call me right back. No call before end of business. I was then told my vehicle had never been put on the schedule and had been sitting there for an entire week. I was told the earliest it could now be looked at was Wednesday. After contacting the manager Tuesday, someone did finally look at it and provided updates at lunch and end of day. I was told the diagnostic showed “nothing wrong” and to come pick up the car. However, the inspection itself was never reviewed with me. When I arrived to pick up the vehicle, I saw recommendations for tires, brakes, & few items that had not been discussed. They still charged me $150 to let my car sit for near two weeks and give no direction on my vehicle. I’m ok to pay this just to get my car back and not have do deal with them anymore. Between the missed callbacks, being left off the schedule, and having my car tied up for over two weeks total across visits, I lost confidence. While the work itself may be decent, the communication and timelines consistently outweigh it. For my own sanity, and to avoid putting my family’s vehicles through the same experience - we’ll be taking our cars elsewhere. There are shops that do quality work without taking weeks or leaving customers in the dark. Telling folks they will call them back and then ghosting them is in their training manual. You will hear that every time you call. Based on my experience, A+ Auto felt more like a D+ when it comes to timeliness and communication.

⭐️⭐️⭐️⭐️⭐️ I took my company work truck to A+ Auto Service in Summerville, SC, and they did an incredible job! 🚗💨 I was quoted a lot more by the dealership, but Gabe was able to get me a much better deal. They put new tires on my diesel Ram and took care of some maintenance work as well. I’m always cautious about who works on my diesel, but Gabe and the team made me feel completely confident. The truck runs smoother than ever. Highly recommend A+ Auto Service for honest pricing and quality workmanship!