Smoke 'n' Fire

I purchased vented fire logs from this store because they said they would be safe after reviewing my chimney inspection report. When I had another inspection done one year later, I was told they were very unsafe and should never have been recommended based on the prior report. They also said they were improperly installed. When I brought them back to the store they said there was nothing they could do. I would advise others to buy from their chimney company for safety purposes, not from Smoke n Fire.

Stopped by the store today and the doors were locked with a note saying they'd be back in 1/2 hour (no time on when they left) but I waited along with another customer and they did return shortly. However, after opening the doors I was informed by the individual that they were the only ones working the store and to come back in an hour. Really?!? I have been to Smoke 'n Fire many times at their previous and current locations including a Steven Raichlen event and couldn't believe that they would turn away clients who had been patiently waiting for them to reopen. So I called (no answer) but I did receive a phone back. When I explained what had occurred (thinking the manager/owner might want to know) I received NO apology and was actually hung up on. I now understand why there are so many poor reviews for this business. I will shop at businesses that appreciate their customers and will not be returning to Smoke 'n Fire.