Security Fence & Supply Co., Appleton, WI

I got a free quote for a fence around my yard. They kept telling me they could start the project within 4-6 weeks after receiving the 50% down payment. They told me the project would get done within 1-2 days. So, when I got the quote, I asked them to include with it a statement that work would start within 12 weeks and the project would be finished within 20 business days. I feel this is plenty fair to ask a professional business. But, they wouldn't agree to put any timelines in writing. There is also a four foot section of fence that has visible roots at grade. They told me they would have to possibly cut some roots and adjust locations of the posts. That is obviously reasonable. However, their terms and conditions in the quote leave it open for them to charge extra after the project for unseen roots or rocks unknown of at the time of quoting. I asked that he includes in writing that there are roots visible in that section and we discussed that area being included in the quoted cost, so additional costs after the project would not be included for that section. They wouldn't agree to that. So, to sum it up, they would not agree to scope or timeline that was more conservative than what they kept stating verbally.

I will start by saying that the finished product that I received appears to adequate, however I did pay top dollar for it upon the recommendation of a previous customer. The price of this chain link kennel was higher than any other I had considered. Although adequate, Security Fence built me a dog kennel that was not correct. The door was built on the opposite end of the kennel from what I requested. When I called to state that it was incorrect, I was told that they did not think that I specified the location of the gate specifically. I mentioned to Jeremy (I think the name is correct) that he sketched out the design in front of me and I asked him to refer to it. He said that must have been a rough sketch and that he did not have it. At this point I am sure that you are wondering how his fabricators managed to build my kennel to the right height , length and width with no specifications drawing to guide them. The hardware kit that was dropped off with the kennel panels at my home had only four of the eight panel clamps necessary to build the kennel. This required another trip to their office to get them. I also remember that the design he drew up had an additional horizontal stiffening bar on the 20' long panels. The kennel that was dropped off at my home did not have this component, but Jeremy stated that they never build their kennels that way. Since he never offered to present our drawing that we made together and stated it was just an informal sketch that he did not keep, there was no way to assure his customer that they received what they paid for. I am fairly certain that I did not receive what I paid for. The moral of the story is that your finished product is only as good as your documentation. Get every detail in writing including a detailed drawing if you are going to buy from Security Fence is my advice to you. Good documentation reduces errors, allows for easy clarification and holds the contractor accountable for the work they promised. I failed to expect the proper level of professionalism. Don't make my mistake.