Drew McElvain
Overall pleased with Rock Solid. We were without hot water and they came out the next day and were able to install a new hot water heater the same day. Technicians were very friendly. Two complaints though: 1. We were charged a separate $200 fee for a repair tech to tell us our hot water heater needed replacement. He spent about 10 min at the house and told us that repair and install are separate technicians so he would have to charge us $200 for a call out fee. Replacement was an additional $2700 to be charged to the install crew. I figured the repair tech call out fee would be applied to our new $2700 hot water heater replacement cost but it wasn’t. $200 seemed steep for 10 min of looking at my broken hot water heater. 2. They charge an additional 3% if you use a credit card. Be aware if you plan on using a credit card to pay an additional 3%. Otherwise, I was pleased with the timeliness and friendliness of the technicians and the work performed. Got us hot water again quick and felt the replacement cost (minus the “repair tech call out fee” and the additional credit card fee) of the new hot water heater was fair.