Bradley Robinson
My wife and I took a vacation (first together alone without the kiddos since basically being born) and of course on the first day our house flooded from a clogged and malfunctioned toilet flushed by my six year old. Waking up to a call from my neighbor breaking the news was extremely stressful and it was on Labor Day weekend, and we were in Europe. Before I had even hung up the phone with my neighbor my wife had googled and called the first company she could find. Despite the holiday weekend and approaching midnight on Saturday evening, they said they’d be there in 20 minutes. They arrived, and took over managing the situation. When they say a little bit of running water and even a few minutes can cause some major damage, they aren’t kidding! Because it was an upstairs bathroom it ran though basically the whole house and only two rooms upstairs were spared. Now to the good part. SOS Restoration was simply amazing to work with from the start to the finish. Their willingness to go that night and save our home has earned my business forever, and I highly recommend them! Not only were they very thorough and knowledgeable, we were more than pleased to hear our insurance adjuster tell us how much he loves working with them, and how much he trusts them and their ethics. They basically took care of all of the insurance stuff and made it very easy for us to follow directions and get coverage. They document well, and take the appropriate photos to ensure they are only doing what will be covered. And if they have any questions, they wait to get approval before proceeding, so you can feel confident. The absolute best part about the whole process is how awesome their team is from owner to every employee we met. They aim to please, and we are thrilled with how things turned out. For having lived in our house for almost 9 years with 4 young children and extensive wear and tear, our house now basically looks brand new! We were able to work with them to address other problem areas for out of pocket costs, but it was the right time for a refresh considering the situation, and it was all totally worth it! They made sure everything was exactly how we wanted it, and were so patient with our many requests including changing our minds a few times during the process. I can’t say enough good things about them! Do not hesitate to use them if you find yourselves in need or just want a remodel. If it’s anything even close to our experience you will not be disappointed. They treat you like friends/family! Thank you SOS Restoration and your entire team!
