R & S Cabinets

Disappointed. Scott was very friendly and helpful and did a great job helping us find nice cabinets that also fit in our budget (during a pandemic.) The cabinets arrived within the general timeline of when we were quoted, maybe a week late. Cabinets were nice, but arrived with several small defects that definitely happened during manufacturing and were shipped that way. They were packed securely and the damage did not occur during shipping. They were mailed from the company with scratches, chips, and dings. We immediately informed Scott and he started the process for replacement pieces (a false front and two cabinet doors). It has taken several months to receive our replacements. Apparently the first set of replacements arrived with damage and had to be reordered. Through all of this the communication was ok, if we initiated it. But if we hadn't kept emailing and calling, I don't think this issue would ever have been resolved. We finally received our replacement parts in good condition a couple of days ago, but did not receive replacement bumper pieces even though I asked at time of pick up if all the hardware and everything we needed was included. The hinges and everything can just be moved to the new cabinet, but those little sticky things don't re-stick. We don't live in Reno so it would have meant another trip or waiting a week for them to arrive in the mail. The holes on the new cabinet doors didn't end up lining up with the old ones so we ended up with lots of new screw holes on our brand new cabinetry. Not my favorite. And the very final crazy thing was that one of the replacement cabinet doors had a different style from the original. We didn't even bother mentioning it. The cabinets look lovely if you don't look too close. One of the doors is a bit warped so it doesn't close the same as the one above it. Overall, R & S did try to make things right on their end, so I have updated my initial review. It may take a very long time to complete your project if you have to get any replacement parts. We ordered our cabinets in late January and got our replacement cabinet doors in June. For us, this proved very stressful and upsetting.

Phenomenal company and products! They have a large product line and are extremely helpful in finding the right cabinet and counter to match your budget. Very thorough in-home estimate, which they will then use to generate a 3D rendering of your space with the products you’re choosing. That really helps gain confidence as a homeowner before laying down the money for a kitchen remodel. Very good customer service, even as we were stuck with our remodel/cabinet order in the middle of the COVID pandemic.