Macy's Watch and Jewelry Repair

Go see Lee at the Macy's Jewelry Watch Repair counter. He is phenomenal!!! Good ole customer service, friendly, smiles and very honest. He is their new employee at the Jewelry Watch Repair counter. I had a watch my mom bought 2 years ago that needed a new battery. This was the 1st time I was getting a new battery. I originally went to Harland Watch and Repair next to Trader Joes. Harland said the new battery didn't work and I needed to pay $50 for cleaning and $75 for new parts plus Harland refused to open the back of my watch to show me how dirty it was and to see what parts needed to be replaced claiming it was too difficult to remove the back cover. Red flags went up at Harland Watch Repair!! So, I went to Macy's and Lee at the Macy's Watch Repair counter helped me. First he showed me where Harland had damaged the lip on the back cover when they tried to move it. It took Lee 20 minutes gently working on the back cover to get it off. Then he showed me the inside. Spotless and did not need cleaning as Harland claimed. He put in a new battery and voila!! It ran perfectly it did not need new parts that Harland claimed. He fixed the lip that Harland had damaged and he polished the gold rim round the face and silver back so they shine like a new watch! He only charged me for the new battery. It's been a month and the watch runs perfectly. DO NOT GO TO HARLAND WATCH AND REPAIR NEXT TO TRADER JOES. Instead, go see Lee at Macy's Watch Repair counter by the jewelry counter. Lee is honest and friendly to work with. Trust me! Julie

Dropped off my Gold, Diamond and Onyx Ring on August 21, 2022 because the stone had fallen out and it needed to be replaced. I talked to Jim the Jeweler and sent him a clear Text message asking him to, "return my ring if he could not get the stone replaced in 3-4 weeks." He agreed, after I informed him that I was leaving the country for the winter. I also told him I would be back in 2023 and would have more time then, and absolutely didn't want to be parted from my ring all winter. Approximately a week after I dropped my ring off, Jim decides to mail it off to Ohio without my knowledge or authorization. He still refuses to give me an estimate of how much longer he plans to push my repair to the "back of the bus" as he works on newer jobs. He Text me telling me my ring and Onyx Stone were returned on September 24th, 2022. It is now October 13, 2022 almost 8 weeks later. Tying to call Jewelry Repair at extension 3160 is a waste of time. In order to reach Jewelry Repair you have to call the Jewelry Department and they will deliver a note. You can send Jim a Text even though he objects stating, "he's just an employee" and doesn't want to be bothered on his personal phone. He used his personal phone to contact me by Text, but acts offended, even if I send him one or two messages a week during Macy's posted business hours. Consumer Affairs rates Macy's Jewelry Department at One (1) Star for many of the same problems I'm experiencing and worse. Rather than filing complaints (everywhere online) I would rather that someone in management, motivate Jim or a professional Jeweler to complete the job, and mail my ring Insured to my daughter's address without further delays.