Pure Art Printer

I have to say their work is great which is why we chose them, however, their customer service could use some improvement. We ordered a print on metal on December 3rd for a Christmas present. We were told that we had missed the cut off to guarantee it by Christmas by 3 days, but if they got it done earlier they would contact us. We did not hear anything from them so sent an email on December 24th for an update. We were told that our print was done on December 10th and that they had notified us via text and even received a response from us saying we had already picked it up! We did not receive any text message from them and they obviously still had our print so we couldn't have picked it up! We stopped by today (December 29th) to pick it up and when we walked in the door the first words out of her mouth were "We will be closing in 6 minutes!" No hello, how are you, what can I do for you? We expressed our dissatisfaction with their lack of contact as we would have loved to give this gift on Christmas. We suggested a follow up call or email or some other attempt to contact us would have been nice, but she just said "Texts are how we notify people". If we wouldn't have sent the email on December 24th, we would still be waiting to hear from them. A simple apology for an obvious mix up on their part would have been nice but none was given. I'm pretty sure we were out of there by 12:00 so she didn't miss a minute of her lunch break but the print turned out very nice.

If you want Exceptional Quality, Exceptional Customer Service, Exceptional of all worlds in any Art turned into a Fabulous print.... don't look any further than Pure Art Printing!!!!! Once you meet Mitch the owner and Victor his awesome partner in crime; the crime that is.....The Most Exceptional....Really not enough space for what I would like to tell of this Awesome team. Even that word doesn't give them justice! But my go to people! I highly recommend for all your Printing needs. Thanks Mitch for being the most awesome person!!!!

Working with Mitchell at Pure Art Printer was amazing. I had several questions before sending my jobs to production and he answered all of them quickly and patiently even though it was a busy time of the year for the company. The quality of Pure Art's metal images is top-notch and they offer many options for customization, including hangers, frames, etc. Finding a company that has both personalized customer service and a professional product is difficult and Pure Art Printer excels in both regards.

EXTREMELY awesome printer for metal prints and more. I have used Pure Art Printer for a few years now and have always been blown away everytime I pick up my product. Mitch is the man! I have also found Pure Art is easy to work with as far as creating the files, uploading and sharing on Dropbox. Mitch grabs the files and takes a look at them to ensure the best quality prints he can do. He has caught a screw up of mine a few times which really saved me and I am sure I wouldn't get that same personalized service online or elsewhere. The prints which i have sold or ones hanging in my home make a powerful statement and leave people wanting to know where I got those done. Because of the high quality, many of my friends have gone to see Mitch and have been satisfied as well. Trusted and true one on one service.