Northwest Heating and Cooling LLC

Please note the positive reviews are when they were storm mechanical. The lady was phenomenal and then she quit the company and her husband reformed it as two NW. mechanical heating and cooling or northwest heating and cooling. He is terrible. They do not stand behind their product! These people were a husband and wife team until the wife left the company and he changed it to northwest heating and cooling. They installed a mini split and did not register it with the company. It was defective for a year and a half I have tried to get them to replace it and they have refused. I am out over $5000 and have to have a new one put in. You might also run a background check on the man who owns this before you let him in your house.

If I could give ZERO stars I would. I called and talked to a woman, Liz, who was the prior owner of Storm Mechanical who "went out of business". The unit they sold me does not work anymore and it was less than 1 year. Call 1, she answered and gave me false information and was to get back to me and never did. Call 2 she did not answer. Call 3 she did not answer. Call 4 machine, no return call. Call 5, I used another number to call and magically she answered. I described the scenario of my unit not working and she was to get back to me. Never did. Call 6, I again used another number to call and she magically answered again. I reminded her she was to get back to me and she never did. Finally, I called Samsung, the AC mfg, and they said that Northwest was "out of business". I am not sure if they are out of business or not. What they ARE is scam artists; evaders; and overall people that lack integrity. DO NOT USE. Why is that that review references to STORM MECHANICAL are listed under Northwest? I suspect it's because they just start/stop businesses once their scams catch up to them.