Scott Stoltz
Here is my experience so take it for what it's worth. On Saturday 3-8-25, I went to Nashville Fireplace and other places researching and gathering quotes for a new grill. I met Nick Bradley within minutes of entering the store. Nick was very professional and showed me a variety of grills and explained in detail some of the differences. Nick gave me a TrueFlame catalog which was the grill I was most interested in and his business card. Great Experience. I came back to the store on Saturday morning 3-15-25 at about 9:45am to purchase the TrueFlame 40" grill Nick showed me. I entered the store and saw two ladies in front of the counter and a man in a blue shirt behind the counter and appeared to be on the PC. All three people looked at me but said nothing. I proceeded to look around at the grills waiting to see if a salesperson would approach. After a few minutes I walked back around to the front door area and again saw the 3 people look at me and the gentleman behind the counter stood up and said something to the ladies, then sat back down. I continued to look around for a couple minutes before I took Nicks business card out and held it in my hand and approached the right side of the counter past the Big Green Egg grills. I stood there in awkward silence for a minute or two before I decided to just leave and go order the unit online. I was in the store for about 10 minutes and not one person said one word to me, Not Even a, "I'll be with you in a minute"... Nothing said I left. I went home ordered the grill online $491.00 cheaper not to mention the $500.00 approximate delivery and setup/startup fee Nick mentioned. With those savings I added the Griddle and the Sear Burner and was within $10.00 of the posted grill price at Nashville Fireplace. I look at it as a Karma Bonus that finally went in MY favor. The grill cart arrived Tuesday the 18th (3 days later) which I assembled in about 1.5 hours and now I am just waiting on the grill to arrive, which is scheduled to be delivered on Thursday the 20th. I would give 5 stars for Nick and his professionalism but one star is deserved for ignoring a potential customer, especially one that came into the store with the sole purpose of spending more than $4200.00 for the grill alone with no accessories. This is just my experience!
