Firefly Anything Tech

On March 31, 2025, I paid Firefly Anything Tech $18,167.22 for a range of home improvement services. A key issue remains unresolved regarding $1,194 charged for labor and materials related to a cabinet door installation and drywall repair. The workmanship on both was unacceptable: the drywall repair was so poorly executed that I had to hire another contractor to fix it, and I personally had to redo the cabinet installation. Although Nathan was involved in the original job, he did not perform the cabinet or drywall work in question. Firefly’s only proposed solution has been to send Nathan back out, which does not address the quality concerns or reflect accountability for the work that was done. As a customer, I am refusing to have the same company return to correct work that was unsatisfactory in the first place. Additionally, when I inquired about replacing speakers, Nathan assessed the situation and claimed they could not be removed due to how they were installed. This demonstrated a clear knowledge deficit—he did not understand how to properly remove the old speakers. I ultimately had to perform the speaker replacement myself and discovered that Nathan had attempted to pry them out, causing damage that I also had to repair. Despite multiple calls and texts, Firefly Anything Tech has refused to offer even a partial refund for these substandard services. I am aware of your stated 7-day policy, which seems unreasonable given the $18,000 scope of the project. The delay in my review is due to a significant life change, and I only recently had the opportunity to use the media room where the work was performed. As of September 10, 2025, I have received no resolution from Firefly Anything Tech. I have filed a formal complaint with the Better Business Bureau and plan to follow up with Thumbtack as well. I am requesting a fair resolution, including reimbursement for the defective and incomplete work. 9/18/2025- Filed Complaint with the Better Business Bureau (BBB). No resolution If you are looking for high end finishes in your home, I would recommend looking elsewhere. 9/19/25 Adding pictures of loose 8 Terminal wall plates installed by Firefly Anything Tech, also the incompetent routing of cables. Again, if you are looking for High end work, look elsewhere. 9/23/25 I will continue to update as I find issues. The HDMI cable Nathan purchased was over "$500" and has already failed. Firefly Anything Tech took advantage of a situation and should be ashamed at the markup they did on my wife. 9/24/25 I have also reported to RipOffReport.com, would also like to say that Nathan did not buy an Ethernet switch with enough ports and now the AVR is not able to be hooked up via ethernet. Also you will see that banana plugs should've been used in this application, just another example of incompetent installation. 9/29/25 Nathan is now trying to deny that we ever did business. I want to reiterate that this is happening over the refusal of a partial refund of a shotty installation job, I originally asked for $597 back to cover some costs of the re work.