Metro Water Conditioning, Inc.

The salt level in our 10 year old water softener was not going down and the water was getting hard in the house. I had a technician come over to look at the water softener. He determined that we were using the wrong type of salt pellets. Stirred up the old pellets and told me to get other pellets once the current ones had depleted. The technician was done with his work in 15 minutes. Unbeknownst to me, Metro Water Conditioning decided to charge us for 1 hour of "Residential Labor" ($110) after only 15 minutes (if that) of labor was completed. This was in addition to the "Trip Charge" of $65. Not used to this type of service here in Minnesota. Usually firms are on the up and up when it comes to things like this. We feel as though we have been taken advantage of on this. Total money grab.

Metro Water Conditioning has the best customer service!! Laurie, who took my initial call, got to the root of the issue and after looking at photos of my water softener, determined that I was using the wrong salt and didn’t need my softener cleaned, saving $$! Most businesses would want to get every penny they could out of a paying customer, but they truly care about doing what’s right and saving people time and money. I’m still having a serviceman stop by to make sure my water softener is functioning correctly, and based on the amazing service I’ve already had, I’m confident it will be great! Thank you for caring about customer service and answering questions thoroughly! :)