Metro Sew & Vac

I brought my childhood sewing machine (45+ years old) in for maintenance and repair and was so impressed with the care and service over the years. Everything was explained clearly, no pressure, and all my questions are answered before repairs were made. When it finally bit the dust earlier this month 😪, I ended up purchasing a new machine from Metro as well and felt confident in the decision thanks to their kindness and knowledge.

DO NOT EVER GO HERE!!!! On April 26th, I took my 30 year old Elna 5000 to this place. I told him the issue with the machine and also told him I was going on vacation until May 8th. That's nearly two weeks. On the 9th, I went to pick it up as my granddaughters 10th bday is coming and I was desperately trying to finish a quilt for her. I was told it was a "problem child" and they would need more time to fix it. No one ever called me to discuss what the issues were or tell me they needed more time. When I pressed the gal who was helping me on that issue, she became very abrupt and dismissive. She told me it would be $50 to get my machine back for the diagnostic time they had into it. I left with tears in my eyes, no resolution as to the issue and the feeling that this woman I dealt with would rather be right at all costs. No culpability for no phone call or excessive time they took. No apology of any kind! I don't like giving bad reviews, I only do it when it's a point of no return. I still don't have a clue what's wrong with the machine. I'm sad that I can't finish an incredibly important project. Saddened even more that they don't care at all. This is not a place I could ever recommend. As a follow up, I took it to Windsor vacuum on University and 56th in Windsor Heights. The money metro charged me was literally fo NOTHING. There were adjustments and cleaning that were clearly not done by Metro. Thanks for taking my $50 when you did nothing on my machine. These people are SCAMMERS!!

If I could give them zero stars, I would! I took my elderly mother's machine in for REPAIR AND CLEANING. She picked Metro sewing because it was close and the other repair that she always uses is a long drive away. We picked it up, paid the bill $120 and took it home to her. Same problem, it wasn't repaired. She called them and was advised to bring it back in. We did. The woman there argued that there was nothing wrong with it. She tried sewing with it and it did exactly what Mom was having issues with!! So we left it to be repaired. A few days later Mom got a call that it couldn't be fixed..."it's the motor and we can't get a replacement" Took it back to Mom. She called the other repair place, we made the drive and left it to be repaired. The repair person got it repaired, and cleaned and running perfectly. The person that did the repair said the machine was dirty inside and needed to be oiled. She said she could see that THE CASE HAD NOT BEEN OPENED BY METRO!!!! the problem was fixed with a $10 part ..the machine was cleaned and oiled and works like brand new! BEWARE

I am on my second machine from them. first was singer xl 1000 and had no problems they gave me lessons and made sure I knew how to use it. then when it quit working few yrs later and lots and lots of use I took it in to get it fixed and after checking it out they did not fix because it would have been 400.00 and they said a second part was going bad and it could not be replaced. I did appreciate the honesty. Now I am onto my second machine a Brothers. I am heading today to start lessons I have never had a problem with them. very pleased with their service and products.