Mo Hasan
As a new customer, I was disappointed with the overall experience. From the start, communication was lacking. When I dropped off my car, I wasn’t greeted and had to wait while advisors finished phone calls just to hand over my keys. Throughout the process, my assigned service advisor never proactively called me — all updates came via text, including a $5,000+ repair estimate, which felt impersonal for such a large amount. After approving $1,500 in priority repair (throttle to body hose), I received no updates about part being delayed until I called myself. I had to track the shipment on my own using a screenshot they uploaded after I inquired. When the car was finally ready, it stalled as I tried to leave the lot. The advisor briefly took it back, then said it “computer just needed to re-learn,” but the car is still shaking at startup 48 hours later. I felt more like a burden than a customer. Clear communication and basic follow-ups would have made a big difference and kept me a customer with them. Tim was the only staff member who was consistently helpful and responsive, which is why this is a two-star review instead of one. While I don’t mind paying for quality repairs, I prefer transparent pricing and actual conversations — especially when spending thousands of dollars. But they wont care..one bad review vs 1.8K im sure theyll just move on to reviewing golf packages in Costa Rica infront of other customers like they did with me
