M Appliance Repair

Called these guys twice to have my ice maker services, took all my contact information, I was told someone would get back to me, no one ever did, if this happens absent a actual service call, I wouldn't trust them to follow through after, its just something about customer service, and common courtesy that seems to be lost in this day and age, your making so much money, that not even the potential customers matter ?? A simple call back to say hey! We're too busy at the moment, or just i don't need your business would work for me even, but not to even acknowledge that I called, and was told that someone would call me back? Im just saying...

Positive: fast to respond Negative: for over two weeks they swapped parts on my washing machine without ever addressing the issue (sensor/pump). Broke the latch assembly and replaced it at my cost. Also charged me for a new board. Another positive: After four visits and the original issue want resolved I was refunded $450 of my $550 because I was told there was a wire shorted out. Another negative: after talking to a friend they suggested swapping out the pump. I ordered a pump, installed it the next day, and when I couldn't get the machine to work, I noticed the replacement latch assembly had been removed and I had no latch assembly! Decided to give up and I purchased a new washing machine from Westville Appliance, which were awesome to work with.