Russ F
I had an outstanding experience with Like New PC's—one that literally saved me hundreds of dollars and restored my faith in honest customer service! My old Dell laptop's camera decided to call it quits right in the middle of a Zoom call (talk about awkward timing). Since I rely on my camera for numerous Zoom and Google Meet calls each week, this was more than a minor inconvenience—it was a full-blown crisis. I tried everything: tweaking software settings, scouring Google and YouTube for "how to repair an inoperative integrated laptop camera" tutorials... all to no avail. Feeling like I'd reached the end of the line, I reluctantly started shopping for a replacement. I'd gone as far as loading a shiny new $650 HP computer into my online shopping cart, my cursor hovering over the "submit order" button like a guillotine blade. Then it hit me: maybe I should consult a repair facility first to determine if my old Dell Latitude 5430 was truly shot and not worth saving. So, I did a Google Maps search for computer repairs in Arvada, CO, and discovered Like New PC's conveniently tucked just off Wadsworth Blvd. and 52nd Ave.—only a couple of miles from home. Even better, they were open! I tossed my ailing laptop into the car and made the quick drive over to the shop. Walking in, I found myself surrounded by a multitude of computers that could have served as potential replacements if my old laptop was truly kaput. I explained the camera symptoms to the young man (sorry, I did ask the name), and here's where things got interesting: he diagnosed and corrected the problem in about two seconds. Two. Seconds. While I was there, I mentioned that my battery seemed to be losing its charge faster than it used to. If I was going to keep this old workhorse running, I wanted it to hum along nicely even when I wasn't near an AC outlet. He plugged a small diagnostic device into one of the USB ports to check the battery health. His verdict? The battery was sitting at about 69 percent capacity—still sufficient. He suggested I consider replacing it in six months to a year when it dropped to around 50 percent. I took that as a wonderful sign of an honest dealer. He could have easily told me I needed a new battery right then and there. But he didn't. You betcha I'll be going back for that new battery and a tune-up in nine months! So, what was the camera problem, you ask? Turns out I'd somehow accidentally moved the privacy switch to the "on" position, which caused the camera to display nothing but a black screen. Simple as that. Like New PC's saved me $650 and a lot of frustration. Thank you Like New PC's!
