Kirby Co

I am under the impression that this company does in person house visitation as their main form of advertising. They came and rang my door bell at 8:30 at night. Is it not common sense that parents are trying to put their kids to bed around that time? Upon telling him this he asked if i would like a rain check and i said no. The next day, lo and behold he reappeared. He rang my door bell at 6:00pm and didn’t give me longer than 30 seconds to get to the door before ringing my door bell yet again. He was very inquisitive about me being the man of the house and tried to get my attention with this company’s sad method of advertising. Word of advice, if you are wanting to advertise a company I would highly recommend you keep business cards on you and have a company vehicle visible for the home owner to see as it makes home owners feel very unsafe as a stranger shows up at their door essentially forcing them to hear something that they do not need at all hours of the night. Based on the other reviews i am glad i did not give this company my time of day. Do better and think of others before shoving a marketing scheme down the residents throats. If the gentleman that rang my door bell is reading this, i hope you find a company that values your drive and eagerness to sell something without running you ragged by being disrespected during all hours and in inclement weather when you’re just trying to do your job. However, keep in mind these are our homes and you are not wanted.

These people came to my house for a demonstration and when I said no I cant buy the vacuum and let them know I had no idea what I was agreeing to when I let them in my door, the salesman started to be very rude to me. He told me my house was disgusting and that most people would not be okay living this way and it was just dog hair. He felt extremely uncomfortable the entire time and asked them to leave. I felt as if the questions they were asking was off topic if the vacuum like my credit score and where I financed my car and it was just so uncomfortable I stood there shaking the whole time begging them to leave bc I started off the convo with saying I wasnt going to purchase this vacuum. I did not feel safe and definitely felt angry being called disgusting. Salesman was named Ronnie

I'm a bed ridden retired Army Veteran. I have healthcare workers that service me and perform light house work duties for me. Yesterday my Kirby vacuum cleaner wouldn't turn on no power. I went online and read a few Kirby Co. reviews. I came across Kevin Crowder's name and number, he sold me my Kirby 3 years ago. I brought the Kirby the same day, due to his professionalism and knowledge of the product. Well needless to say, I called him he was in the area came pass the house. My Kirby is working! Thank you Kevin awesome Kirby representative. Kevin Crowder is the best, he sold me my Kirby 3 years ago. Kevin was professional and very courteous. I brought the vaccuum cleaner the same day! Today my Kirby wasn't working, called Kevin my 2 seconds it was operational!

I just wanted to write a quick review on customer service from the vacuum we purchased a few weeks ago from a local Fayetteville, NC, salesman. While I love the vacuum, I felt the man overseeing was not fully up front with us. He said we could make payments on our vacuum, and no payment would be made until August. While partially this is our fault for not questioning better, I believe he swindled us. The full amount of the vacuum went to our credit card days after purchase. We did not expect this to happen. As much as I would loved to have support the company, this was not a good thing for our family. I specifically stated we have medical things we’re working through right now and that was my hesitation in purchasing now versus later. Yet, he kept pushing and he was not upfront about the final sale/payment. We feel the salesman lied to us. I feel it is better customer service to Be up front and honest with people. You’re more likely to find satisfied customers when you’re up front and honest. we feel as though the sales rep was not completely honest and solely concerned with making a sale. All of this affects our ability to recommend Kirby in the future no matter how much we enjoy the product.