Pep Boys Auto Service & Tires

I waited before posting this because I wanted to be fair. The in-store staff were professional, courteous, and clearly doing their best. My frustration is not with the employees, it is with the company’s systems and overall efficiency. When I called for a quote, I was on the phone with a representative for nearly 30 minutes due to extremely slow computer systems. The representative was patient and helpful, but the technology made the process unnecessarily drawn out. In fact, I was able to pull up the website on my phone, select the tires, complete the buy-three-get-one promotion, and finalize my purchase before the representative was even able to finish generating the quote. When I arrived at the store, there was only one customer ahead of me, yet we still waited about 15 minutes because of the same system delays. Again, the staff handled it professionally, but they were clearly being slowed down by outdated or inefficient technology. The employees are not the issue. The company’s infrastructure is. If the store ever experiences a rush, I do not see how this process would hold up. In a market where competitors can provide quotes and complete transactions in five minutes or less, these delays will cost you customers. The front-line team deserves better tools, and customers deserve a smoother experience.

If I could give zero stars I would Had my car towed due to a dead battery they diginosed it as a dead battery installed new one and claimed it stopped responding after new was put in . I then had it towed to my car dealership they tested battery it was a bad battery put new battery in and it runs like it should. Never trust this place they should have checked the battery and not assume there was more needed if that would have checked there new battery they would have been able to fix the problem. They are crooks and over charge $478 for nothing being fixed

I had my car alternator and serpentine belt replaced on my car on Sunday. Upon arriving the tech asked me to walk next door to Auto Zone and purchase the belt needed for the car instead of ordering it and having it delivered with the alternator. I arrived at Pep Boys at 9am that morning and was told my car would be ready at noon that day. Finally at 230 that afternoon the tech said my car was ready. He kept apologizing about the wait but 6 hours for that work is ridiculous to me. The tech was very respectful and nice but I will never go back to Pep Boys for anything or recommend them to anyone again.