Furniture Physicians Co

These people were completely unreliable and unprofessional. They did a poor job which included coloring in chipped spots with markers. I subsequently went through endless phone tag and games with these people over months, which included them leaving one inappropriate voice mail. Eventually, I had to have the work redone by someone else, and I had to take them to court. The magistrate was hateful towards me right out the gate, and I lost my case despite proving that FP lied to the court several times! This happened in spite of FP bringing only a printout of their webpage making grandiose claims as evidence, them obviously getting really nervous when they were caught off-guard after I presented records of the phone calls to court, and me providing hard proof that they lied to the court several times. The magistrate was nice to FP though; it was clear before he walked into the courtroom that he had already decided the outcome. When I appealed the court's decision, I asked for the case to be heard by another magistrate, which as ignored, and the magistrate listed in the statement of facts things that I never said. One of the employees here, all family members, previously left a five star review for their own company. Then, I started getting slammed with solicitation emails for this company, which I suspect they were behind because once I started referring the companies to their phone number to call them repeatedly, the emails suddenly stopped. I’ve lived in a lot of places and subsequently discovered that this experience - the hatefulness and rip-offs - is your typical Appalachia Ohio customer experience.

I cannot recommend Darrel enough. I had a 75+ year old furniture set from my grandfather whose finish had ambered and was degrading from time and wear. From start to finish, Darrel was so helpful, responsive, accommodating and willing to go the extra mile to help me make decisions on what to do with the pieces. He clearly did research and taught me about the history of my set- an unexpected but delightful bonus. The end result is stunning (pictures from before and after) and I truly see their work as an investment in the future of my furniture. Bonus: they do pick up and delivery for a fee if you are like me and don’t have the equipment or manpower to transport the furniture yourself. Will recommend them to friends needing this service and will continue to use Darrel for future refinishing needs! Thank you so much Darrel!

We first took my husband’s grandmother’s rocker to Darrel. It looked amazing when we got it back. Since we had such great results from that, we then took an old roll top desk & chair to be refurbished. There was a lot of work to be done on that desk & Darrel took on the project without batting at eye. It was such a beautiful piece when we got it back that it was placed in the family room instead of back in the office that we had hidden it in for years. Darrel & his personnel were amazing to work with & were spot on at the end of the project with the estimate he had given us at the beginning. I would highly recommend them for any cherished piece of furniture that you would like to have redone.