Contact this business for more details about this service.
Watch Repair
Contact this business for more details about this service.
B
Photos
B
Request an appointment
This listing is not claimed yet, so appointment requests are unavailable right now.
This business profile has not been claimed yet by its respective owner and cannot receive appointment requests right now. You may want to call instead with your questions. If you know the owner, suggesting that they claim their business profile would be much appreciated.
Brad is the most kind amazing person I have ever met and this store is beautiful. He will help you with anything you need and just a great honest genuine man! This is the most reputable jewelry store I have ever been to! I will only spend my money with him! I recommend you buy from him!
Was recently gifted a beautiful BlackBay 54 from my boyfriend from Brockhaus! This is our second purchase (The first a Beautiful Longines Chronograph for him) and we can’t say enough about the staff and atmosphere! David has helped us multiple times and is someone who listens, cares and is not pushy at all. The store is so welcoming and we genuinely love shopping and learning about different pieces we like or might want more information on.
If you are in the market for any jewelry, watches, wedding- this is the place to go. David and quite frankly everyone there will treat you like family and really that’s all you can ask for.
Thank you David!
Brockhaus was amazing to work with! From the moment I stepped in, I was greeted and offered help with anything I needed. The associate answered any questions I had and showed me multiple pieces, discussing each one in a detailed manner. I ended up purchasing an item, and will be a repeat customer for sure due to their customer service and prices.
Brockhaus has quickly become mine and my fianceé’s favorite place to be! They made the experience of shopping for engagement rings so seamless, enjoyable, and memorable. Shopping for rings was something that always intimidated us, but Brockhaus truly surpassed our expectations. The rings we ended up purchasing are such amazing quality and everything we dreamed of! AND shoutout the Eden for all of her help and recommendations!!! We love Brockhaus!
Good to purchase through, but buyer beware should you need customization or soldering on a custom piece, maybe consider going elsewhere.
My husband and I went through Brockhaus to purchase a custom wedding band to nest precisely with the curve of my engagement ring’s setting; when we received the rings back, my engagement ring had to be sent back twice because two of the three stones were loose in their settings. I would expect this is a final check the smith would have completed before sending the piece back to Brockhaus.
Several months later, we returned to Brockhaus to have my engagement ring and wedding band soldered together; the wait time was about two weeks, which is no issue given we dropped them off around the holidays and (as we were told by store personnel) Brockhaus does not have a goldsmith/jewler that works onsite. When we went to pick them up early January, the rings had to be sent back because although the goldsmith had soldered the rings together, but they were not centered or nesting as they were designed. Given that these pieces are designed to sit comfortably together, and had done so with no issues prior to soldering, I can only assume something was warped after we dropped off the rings.
The wait time on the re-solder was about two weeks, which you might not experience if you can find a store that has a goldsmith onsite. When we went this time to pick up the rings, they were still not centered. Fortunately, Mr. Brockhaus was present in-store that day so we could address our problem, and the smith was also working in-store, so they could finally mark the center on the wedding band and re-solder (this is the third attempt) so everything was centered. We enjoyed working with Mr. Brockhaus; it’s clear that he cares a lot about his customers’ overall satisfaction.
After this third attempt, everything was centered, but when I shook the ring near my ear, I could hear the stones on the engagement ring rattling in the setting. We had them verify the settings were holding appropriately prior to leaving the store, which added more time to an errand that should have not taken multiple attempts in the first place.
Overall, a poor experience for a locally owned and operated business; I would hope in future they can get a goldsmith that works onsite consistently, and is more precise with their attention to detail and final review prior to notifying a customer their piece is ready. Perhaps Brockhaus could explore options of sending customers a photo of their piece along with the text notification, to save customers time on commuting to pick up a piece that isn’t truly ready for wearing and needs further attention.