Altrol Heating, Cooling, & Plumbing

I had an issue with a clogged fuel line for my hydronic heater system. When they arrive, the technicians did attempt to fix the issue, but ultimately the damage was too severe for a simple repair and the whole fuel tank would need to be replaced. One of the technicians suggested that they could install a temporary system until spring, when I could actually install a permanent tank outside. In fact, they suggested it was possible it could be done that day! Credit where credit is due, the technicians were polite and professional. I have no complaints with their work. However, I did feel that the price I paid for ultimately no resolution was rather steep. Ultimately, this is secondary to Altrol's main issue, extremely poor customer service. I tried calling Altrol several times to schedule a follow-up to get this temporary system installed and I was simply ignored. I left a message with all of my relevant contact info and what I wanted to schedule with them, and even now I still haven't received a response. If they are so desperate to not have my business, then so be it. I will never spend another red cent here for leaving me with a freezing house without any plan to address the issue or any follow-up of any kind. If you value your money and sanity, these guys are not worth dealing with.

I’ve always loved working with Altrol as a vendor for my clients, and this week they came through for me at my own home as well. I had a deep clog in my main drain line that caused a backup, and Dan was dispatched promptly, even late in the evening. He worked diligently to locate and clear the issue, despite clearly having long days already behind him. Great service, excellent communication from dispatch, and friendly staff all around. 10 out of 10. Highly recommend!