Williams Refrigeration AC & Heating

Before calling this business I had another company come out and found my problem. My inducer motor went bad and they removed the motor (took 5 min), but they didn't have a replacement in stock and all the suppliers were out (was not charged). Called Williams to make a same day appointment (they were out within 4 hours) and I specifically told the lady on the phone that my inducer motor went bad and I needed a replacement. Service tech was in my house for less than 5 min, never touched the unit since the part was already off, made a couple calls and came back and told me there was one part left in their warehouse and came up with a quote of $907 for the (around $125) part and install. When I said no thank you they charged me an $89 service fee. Called Great Dane with the same information, quoted me $500 on the phone provided there was nothing else wrong, came out 3 hours later and did the install. I understand a business need to make money but over quoting by so much is crazy, then adding an $89 "diagnostic fee" when they didn't diagnose anything, just made some calls.

Update-Kudos to the Supervisor Mike and Williams for standing by their work. Mike came out a couple of times once for a pinched wire via the AC install that affected my heat, and today for a damper that some how got closed I believe during AC install as I do nothing with a furnace. It was quick easy. Mike is super knowledgeable, professional, polite, and is a real asset to you your company. Happy Thanksgiving Williams Refrigeration AC & Heating did a good job quickly for a reasonable price. The whole team was pleasant and professional. Tammy and Ashley in the office handling payment they made this easy even in a pandemic. Dan and his crew and the electricians were ontime diligent in their work installing my new AC unit, and respectful of my home and time as I was working from home. Dan and crew explained what needed to be explained and got the job done. They get my highest recommendation as a company that does what they say they can do.

Williams was out for my yearly furnace inspection. They found a cracked heat exchanger. Because of the age of the old system 23 years they suggested a new heating system. Dan in sales was out a couple days later quoted me a price and gave me 3 options good,better,best and took the time to explain all 3. Dan also quoted the before and after price with all rebates. The install crew was out a couple weeks later and everything was installed in one day. They cleaned up after themselves took all the old parts and nothing was left behind. They also took the time to explain everything with the new furnace City inspectors were recently out and everything passed there inspections. One inspector commented on the quality of work Williams does and that they are a great company

After having 4 different contractors come to our home to estimate a brand new high-efficiency furnace and high-efficiency water heater install, we went with Williams. Our representative was extremely detailed and explained everything. The price was far lower than Aladdin, Flame and others. The installers were on-time, professional, did a great job, cleaned up and were very polite. We are very happy and will highly recommend!