Big Grew
Before calling this business I had another company come out and found my problem. My inducer motor went bad and they removed the motor (took 5 min), but they didn't have a replacement in stock and all the suppliers were out (was not charged). Called Williams to make a same day appointment (they were out within 4 hours) and I specifically told the lady on the phone that my inducer motor went bad and I needed a replacement. Service tech was in my house for less than 5 min, never touched the unit since the part was already off, made a couple calls and came back and told me there was one part left in their warehouse and came up with a quote of $907 for the (around $125) part and install. When I said no thank you they charged me an $89 service fee. Called Great Dane with the same information, quoted me $500 on the phone provided there was nothing else wrong, came out 3 hours later and did the install. I understand a business need to make money but over quoting by so much is crazy, then adding an $89 "diagnostic fee" when they didn't diagnose anything, just made some calls.