Voitek TV & Appliance Inc

In reply to your response, our refrigerator was purchased from Voitek a little over a year ago. During that year of time we’ve had several issues. Voitek responses were always “we don’t get involved once the appliance has been delivered! For the several issues, we called the 800 # for service. Once the year was expiring we paid for continued coverage because of all the issues. A supplier needs to stand behind their product, assist & facilitate a fair solution. Instead we are stuck with a defective frig that continues to have issue & pay extra for coverage.

Logan was our salesman and he steered us in the best direction. I was on the fence about buying a certain type of refrigerator... But after talking with Logan he explained a few things and it made the choice much easier. So far so good. We are happy with the choice we made thank you Logan! Hopefully I don't need anything else soon LOL We will be back to see you. Delivery was flawless! The guys were polite, clean, and took any necessary precautions to remove our old product and bring in a new one. Thanks guys!

ETA: Got a response from Voitek saying I should call and ask for a manager or owner but they deleted their reply from Google reviews. Nonetheless, I noticed that all the replies from Voitek to customer posts are all 'call us to talk about it" as if they can't look up sales and reach out the customer. No customer should have to call over and over and ask for a manager or owner to actually get a decent product. I make a mistake trusting Voitek and I have learned my lesson. I'm not going to call again and beg them to fix this. They had 5 chances - that's how many times I called and asked for this situation to be rectified and that is 5 more than should have been required. I hope my post helps other people learn from my mistake! Original review: I have been a loyal customer of Voitek in Kingston for nearly 30 years. It was my go-to place for everything and over the years I have purchased numerous appliances from them, including stoves, microwaves, dishwashers, refrigerators, ovens, washers and dryers. I figured it was best to support a local, independent store. . .I was SO WRONG. I purchased a dryer from Voitek 6 years ago and it died about 3 weeks ago (yes, it was just 6 years old). I called them and said I needed a new washer and wanted the same one that I had. I was told there was a newer model but it was "basically the same". The new washer got delivered and first of all, it is NOT EVEN CLOSE to the old washer. Many of the settings are different and it doesn't even fit in the space I have the washer in. I actually can't open my cabinet if the washer lid is open (see pic). But, ok, that's what I get for buying on the phone. HOWEVER, the washer didn't even work properly from the first day it was delivered. I called and asked for it to be replaced/exchanged. They absolutely would not take it back and it was literally in my house for 3 days. They sent someone out twice to fix and it still isn't right after 3 weeks. So, now, I have a very loud piece of junk washer that is too big for my space that can't be retuned or exchanged. How cool is that? I called a different repair person to come and take a look at it. Maybe they can fix it since I'm stuck with this piece of junk. This is definitely the last appliance I will buy from them. I was trying to help local folks with their business but it turns out that they don't actually care at all about local folks. My future appliances will come from big box stores. I checked and both of the big stores have a 30-day return policy on large appliances. I should have done my homework instead of just trusting the place that I've turned to for 30 years. What a sad change for this business. I hope this review helps someone else avoid a mistake that costs them nearly $700.