Vacs Plus LLC

The guy was nice but I don’t think my vacuum was even looked at. I dropped it off, waited a few days, heard nothing so I called and was told the motor was shot. I picked it up and paid the $15 charge. He said nothing can be done about it. I didn’t feel like throwing out a $400 vacuum I bought only two years ago so I did some research and cleaned a few areas and it worked. All I needed was a toothpick to get out some gunk on a spot where the hose connects to the machine. I think this would be the first thing the repair guy should’ve done. I won’t be going back there.

I brought in a vacuum for a cord repair (I accidentally sucked it up inside, don't do that) and was given a thorough evaluation of what they would need to do to repair it, what it would cost, and a timeframe. Turns out that the vacuum design was a nightmare, but even at that they were able to repair it for the quoted price and within the timeframe they gave up front. They were very friendly and took the time to explain everything so I had enough information to make an informed choice on whether or not to repair or replace. While I hope I don't have to repair this machine a second time, if I do, it's going to Vacs Plus!