Lewis Blodgett
Craig was absolutely amazing. Put in a ticket through Samsung last week because my S90D power fuse blew and killed my TV. They scheduled me with Craig and his co-worker, they then called earlier today a couple hours before my appointment saying that the coworker got into an accident but instead of cancelling, Craig was still willing to come out alone and they just asked me if I could help lift the TV down because of its size. Craig knew exactly what to do with the issue and was able to open up the TV and replace the whole power board within 10 minutes. He was super fast, super friendly, and very professional/experienced. I’m beyond impressed with the service he provided to me.