Easy's Appliance Repair Services

Unprofessional and Disrespectful Experience I had an extremely unprofessional experience with this company and would not recommend their services to anyone. We had an appointment scheduled, and the owner, Brandon, gave us a 30-minute heads-up before arriving at the job site. He showed up just 10 minutes after calling and became aggressive and disrespectful on the phone when we weren’t there yet — even though we were only 5 minutes away. Instead of handling the situation professionally, he raised his voice, acted hostile, and ultimately hung up the phone. He left the job site before we even arrived — only 15 minutes after his initial call. This kind of behavior is unacceptable in any business. Poor communication and lack of professionalism made this a very disappointing and frustrating experience.

I've delt with a different company, Cody's repair and had a wonderful experience. Was referred to easys appliance repair by our heating and ac company, and it was the worst service and experience. We called Easy Appliance and Brandon was the tech who came out. He claims he knew what was wrong, just cleaned the fireplace and charged $150.00. By the next day the fireplace was still not working, same issue as before and now out a $150.00. We called Brandon, he came back out and then said now it's something else, he denied ever speaking about the issue with my husband which if he was listening to the problems would have known, or so he claimed. Thankfully we have a home security camera that recorded the first conversation of my husband and Brandon talking about the issue. Brandon was a "know it all" attitude, continued to try and act like he knows everything, which is fine this is his speciality but the way it came across was extremely unprofessional and unnecessary. We waited for a price breakdown of the new part, we were given just an estimate. But we had to reach out to Brandon for follow ups. Part came in and we still did not get the breakdown price for it. We asked initially since we were charged $150.00 for literally nothing, he cleaned the cobwebs and that was it. The fireplace still didn't work. Brandon would not credit that amount towards the labor we were now going to have to pay. Claims it's their cleaning fee, well no we didn't want it cleaned we asked you to fix it. Which you did not. In all, price is not a factor it's the service provided. The cocky, unprofessional attitude was a complete and utter disappointment. The sad part of being out money for a job that was not done is just a cherry on top. The lack of accountability and trying to play the blame game on everyone other then his mistake, I honestly would absolutely never recommend this company. You lf you are looking for someone to call, Cody's was great. We will ensure the company who referred us to Easy Repair knows this is not someone you should be referring and how awful the customer service is and charging for work that was not done.