Robert Lavender
I probably paid about $3,000.00 too much for a new HVAC system from Yes! Heating and Air. Spring Creek Mechanical in Springville gave me an estimate that was much less. In July, 2025, Yes! installed a new heating and air conditioning system in our Provo, UT home for $22,210.00. The installation was timely, efficient, and the system appears to work well. Part of the Yes! promise was that they would match a competitive offer if we found one later. Five months later, I got an estimate from Spring Creek Mechanical, in Springville for $19,000.00. I contacted Yes! and their salesman, Ken, told me that they had, indeed, given me a price match guarantee, but I had waited too long to apply for it. He said the time limit was 15 days which, in my opinion, is not realistic. I was not able to find a written time limit for the guarantee. I got a good system from Yes! but I recommend that everyone get a second or third bid prior to making a purchase (The Yes! salesperson will tell you that they are dropping the price $2000.00 so that you won't get another bid, but it turns out the price is still too high). I thought the price match guarantee would protect us but it didn't. If I had it to do again, I would check first with Spring Creek Mechanical in Springville, or another vendor.
