Spearfish Canyon Fireplaces and Spas

There's a reason there are a lot of 1-star reviews on Spearfish Canyon Fireplaces and Spas. The owner, Todd, is totally unreliable and unprofessional. Believe the 1-star reviews and don't waste your time. I spoke with Todd the week prior to scheduling service and then I followed up by texting him pictures and specific instructions. The next week on the scheduled date, he did not show nor did he call. When I called to ask when they would arrive, he acted like he didn't remember me at all. When I voiced frustration about this, he hung up on me. Unbelievably unprofessional. Stay away unless you want your time wasted. I wouldn't trust this outfit at all.

Todd said he was on his way over but showed owed up 2 hours late as we were getting ready to leave. He ended up going to the neighbor's house and found his way to our backyard where he proceeded to take off our hot tub cover and immediately tells us that it's the motor without disconnecting the motor or doing any other diagnostics. The FL1 code was on which indicates flow switch or pump. All Todd did was turn on and off breaker and again declared it to be the motor. He said he wasn't sure if it was a 120 or 220 V for motor but did nothing to verify . Left 10 minutes later saying a new motor would cost 500 plus labor. We were fine with that but asked again if it could be anything else as that is a lot money to spend. When he left, he had no clue what size or volt motor it was. He also left the side cover off . Which, whatever. Called Todd two days later to see if motor was ordered and total cost. His responses was yes and no and depends on why I was asking. I said because you told us you would call and let us no and what total cost would be. He said he hadn't yet ordered and asked if I still wanted him to. I said yes if that's what is is the motor. He then said in a nasty tone that he told me two times and will not repeat himself and was now dismissing himself from the job and hung up.NOT professional at all. If I could give 0 stars, I would.