Smith Septic & Excavation

I have to give one star to write the rating. I would have given a minus 10. Called and spoke with Craig. He came out on Friday October 3, 2025 to pump my septic tank. When I spoke to him on the phone, I explain to him where my tank was located at. He told the ground was to hard and he could not find it with the steel rod he uses. Ask I I could call a plumber to run a camera to located the septic tank. My wife call them and they located it at the cost of $400.00. Call Mr.Smith back and a voice message. When I didn't get a return call, I called Pace Septic Service on Tuesday October 7, 2025. Mr. Pace came on Wednesday morning and did an outstanding job. So, FYI DO NOT call Mr. Smith for any of the services he provide.

They said they would come. They didn’t show up when they said a few times but they finally did but when they did. But I wish they never came, the owners son caused a complete nightmare. First off he only pumped the tank barely halfway because his tank was already mostly full, but wanted to be paid, He wanted cash. Me a nice dummy, I paid him 300 instead of $350. $50 less. I should’ve made him come back and finish the job. But this is just a little issue and basically my fault for not making him come back. The big issue that the son caused Was he drove his excavator over my field line and my tank filled all the way to the top with water and never went down ever again after he was here. When it rained a lot, the tank would fill up and it wouldn’t drain well and when he was here, it was when it was raining a lot is when I call called and the ground was very soft. I might have had other issues like bio mat and roots but like I said the day after he was here, the tank never ever went down again for months after. Luckily, I’m on the side of a hill and it would spill out. I called the owner and told him to make it right. Owner said he would come take a look at it on Friday. I never heard from him. They should know better. Beware