Shearer VW of South Burlington Service Center

If your car breaks down in their parking lot, have it towed somewhere else. My car was being fixed at the body shop but required mechanical work from the service department. The body work and mechanical work were not major, but the repairs took 6 weeks because of waiting for the service department to complete theirs. The last week my car was there was waiting on a tire to be mounted on a rim and balanced. I spoke to the service manager Eric Smith, he was apologetic but little help. I bought my car at this dealer, the service techs do quality work. I stopped bringing it to this dealer for service work due to the service writers and the customer service. My insurance recommended this body shop, the body shop was great but I didn’t realize I’d inadvertently be dealing with the service department as well. This was a clear reminder of why I don’t use this service department.

Absolutely stellar experience at the Volkswagen service department! From the moment I walked in, I was greeted with professionalism and warmth. The staff went above and beyond to ensure my vehicle was taken care of promptly and efficiently. The service technicians were incredibly knowledgeable and thorough in their work, leaving me with complete peace of mind knowing my car was in excellent hands. The facility itself was clean and inviting, making the wait for my service a pleasant one. Overall, I couldn't be more impressed with the level of service I received. Shearer VW has truly set the standard for excellence in automotive care, and I will undoubtedly be returning for all my future servicing needs. Five stars all the way!