Heritage Ford Service

Heritage Ford crew members are super nice honest and dont push you to do anything you dont want to do. I was nervous walking into a dealership for my car. They let me know I had 2 recalls and did it ASAP. I also scheduled a second service appointment for my evap leak I had. It didnt cost me as much as I thought it would and they fixed it and now I have no problems and my evap leak is fixed! Highly recommend this dealership they are amazing!!

I called to get a new battery under warranty I was asked if I had a part number that didn’t seem like information that I would have access to. I was transferred to parts department where I was given the information and told that me needed this info was in deed not my task to get and then had to call back again. Each time sitting on hold I was told rather then waiting almost 3 weeks they could fit me in Friday morning. When arriving I got told I didn’t had an appt. The person checking me in was not very friendly After getting checked in I asked that while the tech was in reading codes they tell me what an earlier code I had was in case I needed to make another appt for that to be looked at she started to tell me that would be a separate issue and would fall under the possible diagnosis cost I said I fully understand but I’m just asking they read the code and tell me if it’s nothing or needed more info she kept repeating herself so I walked away. My husband reminded me we also have the extended warranty so I asked again if the tech could just tell me the code that we had paid for an extended warranty she began repeating herself again so I walked away again Upon my car being done she came out and got me and told me they also fixed the issue with my AWD which sounded to be a known issue I understand fully you can run a scan test on peoples car just at people request but I was seeing as you were already in it so asking to just have a second code looked at was not a unreasonable ask What ended up happening was what I would have hoped I was there for a larger issue and a small issue was resolved The communication between the service advisor and the customer has got to be improved