Girlington Garage

The only reason this review is receiving 3 stars instead of 1 or 2 is because the staff at Girlington are genuinely kind and welcoming. I brought my car in with several warning lights on and informed the team that we had already done some research, including a diagnostic reading at AutoZone. The results, along with the warning lights, strongly suggested an issue with the hybrid battery. I specifically asked that they investigate the battery and provided the error code. However, after conducting tests that appeared unrelated to the hybrid system and accumulating $400 in labor charges, they then requested an additional $600 to test the hybrid battery itself. I’ve asked for a breakdown of the work performed and was told it would be provided, but I have yet to receive it. While the technician did explain what they believed was the issue and their intent to investigate further, it became clear that they either lacked experience with hybrid electrical systems or hadn’t encountered this type of issue before. I wish they had been upfront with their limitations before spending time, and my money, on diagnostics that led nowhere. To make matters worse, I informed them I would be picking up the car and discontinuing service and would be by later, which they said would be fine and the car would be ready. The vehicle wasn’t ready due to a computer problem that caused miscommunication between staff and the technician. I was told I’d need to wait several hours or return later (they did offer a loaner vehicle, which I appreciated, but did not accept). Overall, It would have been nice had they treated my time as valuable as the $400 worth of time that I paid them for no answers.