Service Professor

Update: Jason was back out today. He almost immediately said it was not the same as he left it. It had already sank a few inches by the time the office finally scheduled someone back out. After discussing it a few minutes it came to light that the sales guy I spoke with the day before was adamant about the placement, causing it to be installed on the frozen mud. Jason assured me they would come back out to level it with pea gravel in the spring when things had thawed. As difficult as the office was, the technicians were outstanding. We had Billy and Jason out to install an additional electrical panel, a new furnace, and an ac unit. They were leaving just as I got home so I didn't speak with either. We were mostly satisfied with our service. The furnace is running great, or house doesn't seem to have a many cold or hot spots, and it's much quieter than our old system. Then we went outside to were the ac unit was installed. They put it on a pile of dirt that was remnants of our fence being installed. I tried calling the company in good faith , was told the project manager would be in touch that day out the next, and here we are 3 days later without a word from them. Now that the snow is starting to melt you can really see how poorly it was done. The pad doesn't even touch the ground completely. And to make matters worse, after paying $23k already we will probably have to shell out more to get the unit moved.

Joseph came to our house and was extremely pleasant. Fixed the problem and then went at it one more time after clearing just to make sure it was perfect!. Truly enjoyed working with him he's a great communicator and made the project fun. My wife actually came and just to see why we're having such a good time had picture taken with her new friend. I was also surprised at the price the 19.95 special's the real deal I was quoted over $200 from another provider for just the first hour! We are very happy with the result!